Terms and conditions 

Using Our Website

Navigating our website is designed to be simple and intuitive, ensuring a seamless experience for every visitor. With clear menus, quick search functionality, and easy access to all our resources, you’ll find what you’re looking for in no time. Whether you’re here to explore our services, learn more about our expertise, or contact our team, everything is just a click away. Personalized Support and Assistance We understand that every visitor has unique needs, which is why we offer personalised support to enhance your online experience. Our team is readily available to assist you with any questions or guidance.  Additionally, our FAQs and resource sections are packed with helpful information to ensure you have all the answers you need at your fingertips.

1. Who We Are

Ellaria is an online store proudly offering an extensive selection of carefully curated products, including but not limited to the following:

• Toys for all ages, designed to spark joy, creativity, and fun for kids.

• Clothing and accessories that combine style, comfort, and affordability for every occasion.

• Gifts that are perfect for showing appreciation, celebrating milestones, or simply surprising loved ones.

• Home and lifestyle items crafted to enhance your living spaces while adding beauty and practicality.

2. Eligibility

To use our Website or make purchases, certain conditions must be met:

• You are required to be at least 18 years old, or otherwise have received explicit permission from a parent or legal guardian to access and use our services.

• You must ensure that the information you provide is not only accurate but also complete and kept up to date at all times to avoid any issues.

• You agree that you will always use the Website in a manner that is lawful, responsible, and respectful toward others.

We retain the exclusive right, at our sole discretion, to restrict access to services, terminate user accounts, or cancel orders should we determine such actions to be necessary or appropriate for any reason.

3. Products and Descriptions

We make every effort to ensure our products are accurately described, detailed, and carefully represented as much as possible. However:

• Colours and appearance may vary slightly due to differences in individual screen settings and display calibrations.

• All items are subject to availability and stock levels at the time of purchase.

• We may change, update, or discontinue products at any time without providing prior notice.

• Prices, promotions, and offers may change or be withdrawn without prior notice being issued.

4. Orders and Acceptance

When you place an order on our Website, please note:

• You are making an official offer to purchase the item(s) listed in your cart.

• An order confirmation email or notification does not necessarily mean the order has been accepted by us.

• We reserve the sole right to cancel or refuse any order at our discretion, which may include reasons such as pricing errors, stock availability issues, or suspicious activity detected in the transaction.

5. Pricing and Payment

• All prices are listed in AUD and may either include or exclude applicable taxes, depending on the specific regulations or tax requirements in your location.
• You agree to pay all applicable charges at the prices that are in effect and displayed at the time your order is successfully placed.
• Accepted payment methods may include options such as credit and debit cards, PayPal, digital wallets, and any other approved methods clearly listed at the checkout process.
• We prioritize your safety by using secure and reliable payment processing systems. 

6. Shipping and Delivery

• We proudly provide a range of shipping options tailored to meet your needs. The costs and estimated delivery times for these options are clearly displayed at checkout for your convenience.

• Please note that shipping times provided are only estimations and may be influenced by external factors such as holidays, adverse weather conditions, or unforeseen courier delays beyond our control.

• Once your order has been shipped, the risk of loss or damage is transferred to you, ensuring you are responsible for its safekeeping from that point forward.

• Unfortunately, we cannot be held responsible for any lost or stolen packages if the delivery address was entered correctly during the checkout process.

7. Returns, Refunds and Exchanges

We aim to ensure your satisfaction with all of our products. Below are the details regarding returns, exchanges, and refunds.

Returns:

• No returns accepted. Please note that all sales are final, and we do not accept returns under any circumstances. We encourage customers to thoroughly review product descriptions and specifications before making a purchase to ensure satisfaction. If you have any questions or require assistance before completing your order, our customer support team is available to help. Order accuracy and quality assurance. To ensure a seamless shopping experience, we take great care in processing your orders with the highest level of accuracy and quality. Every product is carefully inspected and packaged to meet your expectations. Should you encounter any issues with your order, such as damages during shipping or missing items, please reach out to our support team, and we will work swiftly to address your concerns.

Refund Details:

• Refunds are not available.

Exchange Policy:

• Exchange only if the item is damaged. Can be only changed to same exact item and colour. Please ensure that the damaged item is returned in its original packaging, along with all accompanying tags and receipts, to qualify for an exchange. Our team carefully inspects all returned items to ensure they meet the exchange criteria. Exchanges must be initiated within 7 days of receiving the item, and we are unable to process requests after this period. Unfortunately, we cannot accommodate exchanges for reasons other than damage, such as size or preference, as we strive to maintain consistency in our inventory and quality assurance.

8. User Accounts

You may choose to create an account on our Website to enjoy a more personalized and tailored experience during your visits.

By creating an account, you expressly agree to the following:

• Ensure that your login details remain confidential and secure at all times.

• Promptly notify us if you become aware of any unauthorised access or suspicious activity involving your account.

• Take full responsibility for all activity and actions that occur under your account, whether performed by you or someone else.

We reserve the right, at our discretion, to suspend or delete accounts that breach these Terms of Use or show signs of potentially fraudulent activity.

9. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, or limited-time deals that provide you with great savings and exclusive opportunities.

• Each offer has its own specific terms, conditions, and clearly defined expiration date.

• Discount codes cannot be combined with other offers or deals unless explicitly stated otherwise.

• We reserve the right to cancel, suspend, or modify promotions and offers at any time without prior notice.

10. Intellectual Property

All content available on our Website, including but not limited to images, text, logos, designs, videos, and graphics, is either owned or properly licensed by ELLARIA and is fully protected under applicable intellectual property laws.

You are strictly prohibited from the following actions:

• Copying, modifying, distributing, displaying, or selling any part of our content without obtaining prior written permission from us.

• Using our trademarks, logos, or branding in any way without explicit authorisation.

11. Customer Reviews and User Content

We actively encourage customer feedback and reviews, as your opinions and experiences are highly valuable to us. By submitting content to our Website, you agree to the following terms:

• You provide us with a royalty-free, worldwide, perpetual license to use, display, modify, and reproduce your submitted content in various forms and settings as needed.

• You confirm and guarantee that the content you submit is entirely your own original work, and it does not infringe upon or violate any intellectual property rights or other rights of third parties.

• We retain the sole discretion to remove or delete any content that we find to be inappropriate, offensive, irrelevant, or otherwise unsuitable for our platform or community standards.

12. Prohibited Activities

You may not use the Website for any of the following purposes:

• Engaging in any activities that are unlawful, illegal, or fraudulent in nature.

• Involvement in spamming, phishing attempts, or the distribution of harmful malware or similar malicious software.

• Copying, extracting, or harvesting data from the Website, often referred to as scraping, without permission.

• Causing harm to minors, engaging in harmful behaviour, or posting material that is offensive, inappropriate, or abusive.

We reserve the right to report any violations or prohibited actions to the appropriate authorities for further investigation or enforcement.

13. Limitation Liability

To the fullest extent permitted by applicable law:

• We are not liable for any indirect, incidental, or consequential damages, regardless of how they arise or the circumstances under which they occur.

• Our total liability to you for any claim, regardless of its nature, will not exceed the amount you paid specifically for the product in question at the time of purchase.

• We are not responsible for any damages that result from improper handling, misuse, or unauthorised use of products, irrespective of whether such actions were intentional or unintentional.

14. Privacy Policy

Our use of your personal information is governed by our Privacy Policy. By using our Website, you consent to the collection and use of your data in accordance with that policy.

15. Third-Party Links

Our Website may include links to various third-party websites for your convenience or additional information. However, we want to make it clear that we are not responsible for the content, accuracy, security, or policies of any of these third-party sites. The decision to visit or interact with these external websites is entirely at your own discretion and risk.

16. Updates to These Terms

We may update these Terms from time to time to align with legal requirements, adapt to changes in our business operations, or enhance website functionality.

• All updates will be published on this page for your reference.

• By continuing to use the Website after changes are posted, you agree to be bound by the updated Terms.

17. Governing Law

These Terms are governed by the laws of Australia, without consideration of any conflict of law provisions. All disputes arising from or related to these Terms shall fall under the exclusive jurisdiction of the Australian courts.

18. Contact Us

If you have any questions, inquiries, or concerns about these Terms or need further clarification, please do not hesitate to contact us for assistance.