Frequently Asked Questions
Find detailed answers to common queries about Ellaria's products and services. Discover more about our convenient online shop and explore the wide range of high-quality clothing, unique toys, and thoughtful gifts we proudly offer to our customers.
Shipping and Delivery
Experience fast and dependable delivery services tailored to get your order to you on time, every time. Backed by a dedicated team, we provide exceptional customer support, real-time tracking, and personalized assistance—keeping you informed and confident throughout the entire process.
Returns and Exchanges
Returns:
No returns accepted. We do not accept returns under any circumstances. Please review product descriptions carefully before purchasing to ensure satisfaction. For any questions or assistance, our customer support team is here to help. Order accuracy and quality are our priority. We carefully process, inspect, and package every product to meet your expectations. If you face issues like damages during shipping or missing items, contact our support team, and we will address your concerns promptly.
Exchange:
Exchanges are only allowed for damaged items. Items must be exchanged for the exact same product and color. Ensure the damaged item is returned in its original packaging with all tags and receipts to qualify. Returned items will be inspected to meet exchange criteria. Exchanges must be requested within 14 days of receiving the item. We cannot process exchanges for reasons like size or preference to maintain inventory consistency and quality assurance.
Customer Support
Have a question or need assistance with anything? Our friendly and dedicated customer support team is always here and ready to help you. Don’t hesitate to contact us today for the support you deserve!